§ 1 Scope
The following terms and conditions shall apply exclusively to our deliveries. We shall only recognize terms and conditions of the customer that conflict with or deviate from our terms and conditions if we expressly agree to their validity in writing. These General Terms and Conditions shall also apply to all future business transactions with the customer, insofar as these are legal transactions of a related nature.
§ 2 Compensation
If the customer unjustifiably withdraws from an order already placed, we may, without prejudice to the possibility of claiming higher actual damages, claim 25% of the sales price for the costs incurred in processing the order and for loss of profit. The customer reserves the right to prove a lower damage.
Design returns are excluded.
Acrylic glass is not 100% scratch resistant and static chargeable. Therefore, minimal streaks and reflections may occur on the handcrafted front panels, which may become visible under special lighting and viewing conditions.
However, these optical impressions/perceptions are not visible when the house number is used as intended in daylight or when illuminated and do not affect the legibility, function or appearance of the engraved house number on the front glass.
§ 3 Delivery period
Delivery shall be made within 14 working days. The period for delivery begins in the case of payment in advance on the day after issuing the payment order to the remitting bank or in the case of cash on delivery on the day after conclusion of the contract and the documents to be sent by the customer to run and ends on the following fifth day. If the last day of the period falls on a Saturday, Sunday or a general holiday recognized by the state at the place of delivery, the next working day shall take the place of such a day.
§ 4 Prices and payments.
Our prices are ex works plus the statutory value added tax at the applicable rate.
Unless a fixed price agreement has been made, we reserve the right to make reasonable price changes due to changes in wage, material and distribution costs for deliveries made three months or more after conclusion of the contract.
Domestic deliveries are only made against prepayment by bank transfer, PayPal payment or cash on delivery. Delivery abroad is only against prepayment.
§ 5 Offsetting and rights of retention.
Offsetting with counterclaims by the customer is only permissible insofar as these are recognized by us or have been legally established.
The customer shall only be entitled to exercise a right of retention if his counterclaims are undisputed or have been finally determined by a court of law and if they relate to claims arising from the same contractual relationship.
§ 6 Transfer of risk
If the customer is an entrepreneur, the risk of accidental loss and accidental deterioration shall pass to the customer at the time when the ZÖLLER SOLAR-HAUSNUMBER hands over the goods, properly packed in a safety carton, to the carrier.
§ 7 Liability for material defects.
In the event of a defect, we shall, at our discretion, either remedy the defect or supply replacement goods. We shall always be given the opportunity to remedy the defect within a reasonable period of time. If the subsequent performance fails, the customer may – without prejudice to any claims for damages – withdraw from the contract or reduce the remuneration. In the case of merely insignificant defects, however, the customer shall not be entitled to withdraw from the contract. The customer – unless he is a consumer – must notify us in writing of obvious defects immediately, at the latest within a period of 10 days from receipt of the goods.
In the event of a defect, please send us the goods for inspection and enclose the completed return slip with the return shipment.
Please contact our customer service.
§ 8 Cancellation Policy.
There is no right of withdrawal, as it is a custom-made product.
Excluded are defects for which ZÖLLER SOLAR HOUSE NUMBER is responsible.
§ 9 Retention of title.
We retain title to the delivered item until full payment of all claims arising from the delivery contract. This shall also apply to all future deliveries, even if we always expressly refer to this.
The purchaser is entitled to resell the goods subject to retention of title in the normal course of business. The purchaser hereby assigns to us the claims of the customer arising from the resale of the goods subject to retention of title, including value added tax. This assignment shall apply irrespective of whether the purchased goods have been resold without or with subsequent processing. The purchaser shall remain authorized to collect the claim even after the assignment. Our authority to collect the claim ourselves shall remain unaffected. However, we shall not collect the claim as long as the customer meets his payment obligations from the proceeds collected, is not in default of payment, and in particular has not filed for insolvency proceedings or suspended payments.
The treatment, processing or transformation of the item by the customer shall always be carried out in our name and on our behalf. In this case, the customer’s expectant right to the transformed item shall continue. If the item is processed with other items not belonging to us, we shall acquire co-ownership of the new item in the ratio of the objective value of our item to the other processed items at the time of processing. The same shall apply in the event of mixing. If the mixing is carried out in such a way that the customer’s item is to be regarded as the main item, it shall be deemed agreed that the customer shall transfer co-ownership to us on a pro rata basis and shall hold the sole ownership or co-ownership thus created in safe custody for us. In order to secure our claim against the customer, the customer shall also assign to us such claims as accrue to him against a third party as a result of the combination of the goods subject to retention of title with a plot of land; we hereby accept this assignment.
§ 10 Consumer Dispute Resolution.
The entrepreneur declares in advance that he is not willing to participate in dispute resolution procedures of consumer arbitration bodies within the meaning of § 36 Consumer Dispute Resolution Act. This does not affect the possibility of dispute resolution by a consumer arbitration board in the context of a specific dispute with the consent of both parties to the contract in accordance with § 37 Consumer Dispute Resolution Act.
We refer to the EU-wide valid online dispute resolution platform (OS platform):
§ 11 Data protection
§ 12 Provider identification
- Link to
§ 13 Disclaimer for external links.
- Link to disclaimer for external links
§ 14 Jurisdiction/Miscellaneous
The possible invalidity of individual provisions shall not affect the validity of the remaining provisions.
Place of performance is 54550 Daun.
The place of jurisdiction for all disputes arising from the business relationship is 54550 Daun.
The contractual relationship is subject to German law. The validity of the UN Convention on Contracts for the International Sale of Goods is excluded.